Describe every selling and payment channel
List storefronts, marketplaces, payment methods, merchant accounts, currencies, entities, and payout destinations. Add current integrations and the months through which records are reconciled.
Do not let a transaction count replace that channel inventory. One bank deposit can represent hundreds of orders, several fee types, and unsettled customer funds.
Ask what is reconciled each month
Require the proposal to explain gross sales, refunds, fees, disputes, taxes, reserves, and bank payouts. Identify source reports and who supplies them.
For illustration, a provider covering Shopify Payments but excluding another processor can deliver a partially reconciled store while the general P&L looks complete. The scope should identify each included merchant account.
Define the inventory boundary
Describe warehouses, fulfillment partners, stock in transit, purchasing, returns, and the costing record. Ask whether the provider maintains inventory accounting or only imports a summary supplied by your team.
Have the accountant assess the policy and reconciliation needed. A supplier invoice total is different from an explained closing stock balance and cost of goods sold.
Separate tax services and extra work
Confirm whether income tax, sales tax registration or filing, information returns, payroll, historical cleanup, and advisory work are included. Ask how additional entities, channels, or currencies change the fee.
Get the first-year total and recurring total on the same defined scope. Include software fees and company-owned subscriptions where applicable.
Agree the review and handoff
Request a sample close package with confidential details removed. Confirm named reviewer, delivery date, exception process, company administrator access, and export rights.
Use one channel's reconciliation as a concrete acceptance test after onboarding. It should explain orders, adjustments, unsettled balances, and cash. Choose the proposal that clearly assigns the work needed for the store you actually operate.
Specify the close cutoff and reporting timezone for each channel. If the store and settlement reports use different dates, the proposal should explain who maintains the timing bridge and reviews funds still in transit at month-end.
Sources
Requirements and product details can change. Check the linked guidance for the facts that apply to your situation.
Related reading
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General information, not personalized accounting, tax, legal, or investment advice. Have the appropriate qualified professional review decisions that depend on your circumstances.