The Open items total is a count of recorded work, not always a count of the rows currently visible on screen. Some queue entries represent multiple items, and long groups can initially show only their first rows.
Look for Show more at the bottom of a group and expand it to see the remaining rows. Also check the area, next-step, and past-due filters, since the summary and the filtered result can describe different scopes of the open queue.
A grouped entry may have a quantity larger than one. Open its original workflow to inspect the individual records represented by that row. Do not assume that the difference between a total and the number of visible titles means duplicate tasks were created.
When reporting a suspected count problem, specify the selected company, work view, active filters, displayed total, and the group you expanded. Include any partial-loading warning. Those details distinguish a real count issue from a collapsed group or aggregated source, and help the team check the correct queue without changing your records.
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