Action Center combines several filters. An item can disappear from the current results because it does not match the chosen work view, area, next step, or Past due only setting.
If the results are empty, use Clear filters when it is shown. That returns to all open work, all areas, all next steps, with the past-due restriction off. You can then narrow the list one control at a time to see which condition excluded the item.
If you are already looking at results, choose All open work, All work, and All next steps, then turn off Past due only. Check the selected company as well; clearing queue filters does not switch companies.
A task that has completed belongs in the Completed work view and will not reappear just because you clear filters for open work. A partial-loading warning is another separate issue. Resolve that warning with Refresh before assuming the complete queue has been searched. If a record remains missing, identify its title and original workflow when asking the team to investigate.
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