Choose Refresh in Action Center when you have completed work elsewhere and want the queue to check its sources again. This is especially useful after returning from another workspace page or recovering from a connection problem.
Task changes can also trigger updates automatically, but the queue draws from several sources. A manual refresh gives you an explicit retry when the displayed state does not match the work you just performed.
Wait for loading to finish before interpreting the resulting counts or empty state. If a warning remains, the queue may still be partial. A successful refresh does not change a task’s status by itself; it reads the recorded state.
If an item still appears after you acted, open its original details. The action may have saved a document or comment without completing the workflow’s next step. For example, a task still needs its separate submission for review. Report a persistent mismatch with the item title, company, action taken, and visible state so the team can check the underlying record.
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