Action Center can display available items even when one or more sources fail to load. In that situation, the work selector can say Known open work, and a warning explains that some sources could not be loaded.
Use Refresh to retry the queue. Keep the warning in mind while reviewing totals, because the visible items do not prove that every source has been checked successfully. Some summary counts or area counts may be withheld when the data is incomplete.
You can still open an available item and review its own details. If the task you expected is missing, do not create a duplicate simply because a partial queue did not show it. Check the original workflow or wait for a successful refresh.
If the warning persists, report the selected company and the warning text to support. Distinguish a partial warning from Open work could not be loaded, which means the queue itself could not be established. A clean empty state after a successful load has a different meaning from an empty result accompanied by a source failure.
Was this article helpful?
Tell us whether this answered the question you came with.