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Account and access

Keep an administrator before removing access

Resolve the last-owner-or-admin protection during offboarding.

Updated 2026-11-11

Institution prevents removal of the last owner or administrator. The workspace needs an administrator who can continue managing membership and access after the change.

Before removing the departing person, arrange another appropriate administrator through the supported Team controls. Confirm the replacement person can sign in and has the intended membership before completing the removal.

Check both Team members and Pending invitations. An invitation that has not been accepted is not the same as a working administrator. Also confirm the correct organization when the same person participates in several companies.

Do not delete company records or your personal account to avoid the last-administrator restriction. Those actions have different consequences and may leave operational work unresolved. If the only administrator is unavailable, contact support with the organization and a description of the situation for the proper recovery process. No teammate should share that administrator’s password. After the transition, review remaining invitations and access scopes so the departure is complete.

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