The Viewer permission preset allows viewing but does not grant document uploads, requests, billing management, or team management. A person can therefore see a permitted area while still being unable to add a file.
Ask an owner or administrator to open Settings, then Team, and review the member’s preset and service selection. If the person’s work includes uploads and requests, Contributor may fit that action scope. The relevant document service also needs to be included.
Choose only the permissions needed for the role. Giving Admin to solve a single upload issue also grants unrelated management actions. After Save access confirms the change, the teammate should retry the actual upload path.
If uploading is still unavailable, read the page’s error or lock message. File restrictions, company selection, and service availability are different from Viewer permissions. Include the affected page and exact result when escalating. Do not send private files through a teammate’s personal account just because the intended contributor has not yet received the correct access.
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