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Account and access

Correct a pending invitation’s service access

Review the intended access before the new teammate joins.

Updated 2026-11-11

Pending invitations have an Edit service access action. Use it if you notice the wrong service selection before the recipient accepts.

Find the invitation in Settings, then Team, and confirm the email. Open its access editor, choose the intended permission preset, and review All services or Selected services only. Save access and wait for the confirmation.

If the person accepted while you were making changes, review their Team members entry afterward. The active membership is the record that matters once acceptance has completed. Do not assume an earlier invitation display still describes their current access.

For an incorrect recipient email, cancel and recreate the invitation for the right address; service editing is not an email-identity correction. If a permission save fails, tell the recipient access is still being checked rather than asking them to work around the problem with another person’s login. Support can investigate with the organization, recipient, and error text without receiving the complete invitation link.

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