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Account and access

Repair an invitation with an access-saving error

Review the pending invitation’s permissions before telling the recipient access is ready.

Updated 2026-11-11

Invitation sent but permissions failed to save means the invitation was created but the selected service permissions were not confirmed. Treat the access configuration as unresolved until you review it.

Open Settings, then Team, locate the pending invitation, and use Edit service access. Check the role, permission preset, and whether All services or Selected services only is intended. Save the correct access and wait for the confirmation.

If the person has already accepted, check their entry in Team members instead of editing an obsolete invitation. Ask them to verify the pages they actually need after the access correction. Do not grant a broad administrator role merely to hide a failed save.

If the same error returns, record its wording and contact support with the organization and recipient email. Keep the invitation link private. A delivered email does not guarantee that the requested permission rows were stored, so report both the delivery result and the access-save result when explaining what happened.

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