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Troubleshoot a confirmation page that cannot verify a link

Check the connection and reopen the original email action without sharing its contents.

Updated 2026-11-11

The confirmation page first verifies the email action, then sends you to the relevant account page. If it says it could not verify the link, check the connection before starting a different account flow.

Reopen the original email action once the connection is working. If the next result says the link has expired or was already used, request a new email for the same task. If it says the link is incomplete, make sure you opened the whole action link from the message.

A normal reload of the confirmation page may not repeat the action because the page removes sensitive confirmation information from the address bar. Return to the email or request a fresh message rather than trying to reconstruct the address manually.

If you can sign in successfully afterward, verify the intended result: access to the account for email confirmation, or Password updated for a recovery flow. For repeated failures, record the visible message, browser, and approximate time. Keep the full link and any address fragments out of screenshots sent to support, since they can contain authentication data.

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