An invalid email or password message means the sign-in attempt did not authenticate. It does not tell you which field was wrong, so start by checking both fields before changing account settings elsewhere.
- Confirm the work email matches the address on your Institution account.
- Use Show password privately to check for a typing error, unexpected keyboard layout, or an old saved password.
- If you do not know the current password, select Forgot password and request instructions for that same address.
After resetting, return to sign-in and enter the new password. If your browser fills the old one again, replace that saved entry after you have confirmed the new credentials work. Creating another account can leave you in a new workspace without the original company records.
If the same error continues after a confirmed reset, record the wording and approximate time of the attempt for support. A screenshot can show the error and email field, but hide the password and any sensitive information visible in other tabs.
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