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Set up an authenticator without scanning the QR code

Use the manual setup key when scanning is unavailable on your device.

Updated 2026-11-11

You can add Institution to an authenticator without using the camera. In Settings, open Security and choose Set up authenticator app. The setup dialog contains a manual option beneath the QR code.

  1. Expand Can't scan the code?
  2. Choose Copy setup key, or select and copy the displayed key manually if clipboard access fails.
  3. Add an account in your authenticator using that key, then enter its current six-digit code in the Institution setup dialog.
  4. Choose Verify and enable and wait for the enabled confirmation.

The setup key is sensitive. Anyone who obtains it could generate codes for that authenticator entry. Keep it out of messages, shared documents, screenshots, and support cases. A support representative does not need the key to help with setup.

If you close the setup dialog before verification and begin again, use the key from the new setup. An entry made from an abandoned setup may not match the current attempt. Remove an obsolete entry only after you are sure which authenticator entry was successfully enabled.

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