An open request marked External signing normally provides Continue to signing when an external URL is attached. If the request has no usable link, opening its details may show the message and recipient without a way to start the provider flow.
Read the instructions for any explanation, then contact the Institution Team with the request title. State that the request is marked External signing but the Continue to signing action is absent or unusable.
Do not paste a provider homepage into the browser and assume it will locate the request. Hosted signing links can be specific to a document and recipient. A link from another request, old email, or colleague may lead to a different signing process.
Also check the request’s status. A completed, expired, declined, or cancelled request is different from an open request missing its destination. The team needs that distinction to decide whether to correct the current request or provide a replacement. After a correction, reopen the details and inspect the destination notice before continuing.
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