Sign now appears inside an open request that uses signing in Institution. It is not the action used for every entry in E-signatures, so first check the Signing column and the request’s status.
An external request uses Continue to signing when an external link is available. That action opens a destination notice and then the provider’s page. A completed request uses View details; it should not present a second signature form for the same completion.
Open statuses include requests being prepared, sent, or viewed. If a request has expired, been declined, or been cancelled, the normal open signing action is no longer appropriate. Ask the team whether a new or corrected request is needed.
If an external request is open but has no usable signing action, send the team its title and describe the missing control. Do not attempt to change the browser address or reuse a link from a different request. The correct remedy depends on the request’s state and destination, not on repeatedly pressing its title.
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