Opening a sent signature request can change its status even when you have not added a signature. The workspace records that the request was viewed so the team can distinguish a new request from one you have begun reviewing.
For signing in Institution, a viewed request is shown as In progress. An external request can show Opened after you inspect its details, or Signing in progress after you continue to the provider. These labels describe activity, not a completed agreement.
If you only wanted to read the instructions, you can close the details panel. A completed internal signature requires your full name, a signature, consent, and the Sign now action. External completion depends on the signing provider’s process and confirmation.
Use the Signed tab and the Completed label to check whether the request finished. If someone asks why an unopened-looking request changed status, explain that reviewing the request records a view. You do not need to create a replacement request merely because its label moved from waiting to in progress.
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