Open the signature request and review the Requested for email address. The fact that a request is visible in a shared workspace does not mean you should sign it on behalf of the named recipient.
Compare the address with your own account and the person expected to sign the document. If it belongs to a colleague, ask that person or the Institution Team to confirm the intended signer. If the address is misspelled or no longer used, request a correction to the signature request.
Do not change Full name to another person’s name to make the form look complete. A profile name used as a starting value is editable input, not proof that the request was assigned to you correctly.
Include the request title and the incorrect recipient when asking for help. Avoid forwarding a private external signing link to a broad group. Once the team confirms or corrects the request, reopen it and review the current details before signing. The workspace’s status alone does not resolve a recipient mismatch.
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