Requesting a service and using it are two separate steps. Until a service is active, its page in your workspace stays locked, and you will see one of the statuses below.
What each status means
- Locked until activation: you have not started this service. Choose Request activation on the page, or request it from Services.
- Complete intake: we need details about your company before we can start. Finish the intake form and the status moves on.
- Information needed: the team reviewed your request and needs more from you. The Action Center shows what is missing.
- Awaiting activation or Activation pending: we have your request and are working on it.
- Paid activation must be confirmed: the service has a fee, and the page unlocks once your payment is verified.
- Not approved: we could not activate the service as requested. Message the team on the service or open a support case to find out why.
What you can do while you wait
Finish any intake, answer anything in the Action Center, and upload requested documents. Those are the steps most likely to hold up activation.
Note
Messages and Appointments also need at least one active service. If either says to activate a service first, that is why.
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