The Set a new password form accepts a password between 8 and 128 characters. It also checks that Confirm password matches the first field before submitting the change.
If a generated password is rejected, check its length and make sure your password manager filled both fields with the same value. A password manager can generate a fresh value each time, which causes a mismatch even when both entries look similar as hidden dots.
Use a unique password that you do not use for another service. There is no need to add account details, a company name, or a billing reference to satisfy the form. Check the visible error for the actual failed condition, then correct that field.
Select Update password and wait for Password updated. Until that confirmation appears, do not assume the new value has replaced the old one. If the request fails because the recovery session is no longer valid, request a new reset email and repeat the update. Share only the error wording with support; do not include either proposed password.
Was this article helpful?
Tell us whether this answered the question you came with.