The photo picker can report that the image could not be uploaded or that it could not be saved. Uploading transfers the file; saving associates the uploaded image with your profile. Both stages must complete before the change is confirmed.
First check that the file is a supported JPG, PNG, WebP, or GIF within the 5 MB limit. If the error occurs during upload, check your connection and retry the same suitable file. If the message says saving failed, do not assume that the uploaded file is now the active avatar.
Wait for Profile photo updated, then check the photo after the profile refreshes. Avoid clicking repeatedly while the control is busy. A later attempt can replace the photo, so make one deliberate selection at a time.
If the failure repeats, send support the error wording, file type, approximate size, and browser. You usually do not need to send the personal photo itself to explain the problem. Keep any sensitive image out of a public support screenshot or unrelated file-upload area.
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