Use the All, Accepted, or Closed filter to find a request that is no longer in All open. Open its conversation and add a reply if you need to clarify the outcome or report that the issue remains unresolved.
Make the follow-up explicit. State what was expected, what you observed after the response, and what further action you need. Refer to the team’s previous answer so the new message has context.
The automatic return to In review is tied to replies on Needs revision requests. Do not assume that replying to an Accepted or Closed request changes its state in the same way.
After posting, verify that the reply appears and ask the team to confirm how the follow-up will be handled. If they need a new request for separate work, reference the original subject in that new record. Avoid opening a duplicate merely because the old record’s status did not change immediately after your reply.
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