Choose Cancel in the New request dialog when you want to leave the form without sending it. The dialog closes, and no submission is confirmed by that action.
The form’s local draft can remain in the same browser. Reopen New request to review the saved subject, details, type, and priority. Because the draft is local, do not assume it will be available from another device or after site data has been cleared.
If you intended to discard the text, clear or replace the fields before you later submit a different request. A previous draft can contain a company name or issue that no longer matches your current task.
Cancel is different from cancelling an existing submitted request. For an existing record, open its conversation and explain that the request is no longer needed. The New request dialog’s Cancel button does not withdraw anything already sent. Check the Requests list and the submission success message when you are unsure whether a record was created.
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