The New request form requires a Subject and Details. If either is blank, Submit reports Add a subject and details. Entries containing only spaces do not satisfy that requirement.
The subject field allows up to 160 characters, while Details allows up to 4,000. Use the subject for the specific issue, then put the relevant sequence, record names, and question in Details.
If your explanation is longer, focus the initial request on what happened, what you expected, and what you need the team to decide. Use later replies for additional context. A long copied error log can hide the useful message and may contain information that should not be shared.
Before submitting, confirm the selected Type and Priority as well as the text. A locally saved draft is not a submitted request. After submission, check for Request submitted and the new row in the list. If an error appears instead, keep the text available and resolve the failure before assuming the team received it.
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