After submitting a request, open its subject in Requests and use Reply to add a correction. The customer details panel presents the original message and conversation rather than an editor for rewriting the original request.
State which part was wrong, provide the replacement information, and explain whether it changes the action you need. If you entered the wrong company name, make the correct company explicit before the team acts on the request.
Keep the correction in the existing thread so the team can follow the sequence. Creating another request with similar wording can leave two apparently active instructions. If you already created a duplicate, identify both subjects and ask the team which record to keep working from.
A correction reply does not automatically undo a change the team has already made. Check the current status and ask the team to confirm the revised instruction. For a closed or accepted request, do not assume that adding a reply reopens it; state clearly whether you need further action on the corrected information.
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