A support case can include the active company context. Before choosing Create case, select the company related to the issue in the workspace sidebar.
Check the Company box in Create support case. If it shows the wrong company or No company selected for a company-specific problem, close the form and correct the workspace selection before submitting.
The Support page’s Company context card can help you verify the selected business. If its details could not be loaded, retry that context rather than assuming the displayed information belongs to the intended company.
For a workspace-wide question, explain that scope clearly in the description. If you already submitted a case under the wrong company, contact the team with the case subject and the correction; selecting another company later does not rewrite the original case’s company field. Confirm the intended business before asking the team to change access, contact information, or service records.
Was this article helpful?
Tell us whether this answered the question you came with.