On Support, select a card under Common help topics to start a case about that area. The card opens Create support case with a category and suggested subject already filled in.
Review the suggested subject and make it specific to your issue. The Description is still empty, so add the relevant company, record, dates, what happened, and the outcome you need.
Check the Company shown at the top of the form before creating the case. If the issue concerns another company, close the form and select that company first. A useful topic choice does not correct the company context.
Choose Create case and wait for Support case created. Opening a topic card alone does not contact the team. If no card fits, use Create case from the page header and choose an appropriate category manually. The template is a starting point for your explanation, not a complete report or a guarantee that a particular service action has been requested.
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