Create support case checks the length of both text fields after trimming surrounding spaces. The Subject must contain 3 to 200 characters, and the Description must contain 5 to 5,000.
If validation fails, add meaningful context or shorten the text as needed. A one-word subject can be technically long enough but still difficult to identify later, so name the specific issue or record.
Use Description to explain what you were doing, what happened, and what you expected. Include relevant dates and document names. Avoid pasting a long log when a concise error message and a short sequence of steps explain the problem more clearly.
After correcting the fields, confirm the category, priority, and displayed company, then choose Create case again. Validation messages mean the case has not yet been created through that attempt. Look for Support case created and the new row in Your support cases before assuming the team received it. Keep sensitive credentials and payment details out of the text.
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