A signed request may display Signature image requires a refreshed evidence record. This message concerns the stored drawing preview used by that completed request; it is not an instruction to sign the document again.
Check the signer name and signed date shown above the message, then contact support with the request title and the exact wording. Those details let the team identify the existing completion and investigate its evidence record.
Keep the request in its current state while the team checks it. Reopening the panel can confirm that the message persists, but it does not convert the stored evidence. Creating another unrelated request or uploading a picture of your signature to Documents does not repair the original completion.
If you need a copy of the signed document, ask the team where the completed file is available and check Documents for the corresponding signed record. The signature preview and the completed document file serve different purposes. Describe which one you need so the team can address the actual missing item.
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