A completed request can show its signer and completion date while the drawn signature preview is still loading. The preview uses a separate protected image request, so image loading and the request’s signed status are distinct.
If the panel reports Signature image could not be loaded, close and reopen the completed request while signed in. Check that your connection is working and that you are using the correct workspace account. Reopening requests a fresh preview.
If the message persists, send support the request title and the exact preview error. Do not submit a new signature to repair an image display problem. First have the team check the existing signed record and its evidence.
A typed signature may appear as styled text instead of an image, which is expected for that capture method. The Signed tab, signer name, and completion date help identify the record even when a drawing cannot be displayed. A screenshot of the empty preview alone does not establish whether the underlying request completed.
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