The To sign tab shows No documents to sign when its loaded list contains no open requests. The Signed tab can separately show No signed documents yet. These messages describe the results for that tab.
If you instead see Signature requests could not be loaded, the workspace has not established that the list is empty. Use the retry control and check your connection or sign-in state before concluding that the team has not sent a request.
When you expected a particular document, check both tabs and confirm that you are using the intended account. A completed request belongs under Signed, while an expired or cancelled request may no longer be in the open list.
If the expected request remains absent after a successful load, ask the team to check its title, recipient, and current state. Include any related message that announced the request. Repeatedly refreshing an actual empty list does not create a missing request; the team may need to send, correct, or reissue it.
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