Account creation includes an email verification step. Use a work address you can access yourself, or arrange access to the correct mailbox before submitting the signup form. Receiving mail through a colleague should not require sharing their account credentials.
Confirm that the address is spelled correctly and that your company’s mail system can receive external messages. If mail is filtered into quarantine, ask the responsible IT contact to review that filtering. The signup form’s Company name is separate from the email address and does not determine where verification is sent.
After submitting, the Check your email page shows the intended address and offers a resend action. If the address is wrong, contact support about the account identity instead of repeatedly requesting mail to an inbox you cannot open.
An administrator inviting you to an existing workspace should use the same address you will use to sign in. If the invitation and signup addresses differ, correct the invitation with the administrator. Keep verification links private because they are part of account authentication, even when someone is helping you troubleshoot delivery.
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