Changing options in Edit service access does not persist them until you choose Save access. Wait for Access updated before treating the new permission set as effective.
If the editor returns an error, read it and reopen the member or invitation after the current action finishes. Check what is actually stored. Do not assume that every checkbox left visible in the failed form represents the saved state.
Confirm that you edited the active member when the person has already joined, rather than an older pending invitation. Also check the organization and email when several similarly named records exist.
After a confirmed save, ask the person to retry the specific page or action. A plan lock, wrong company, or unsupported file type can still cause a separate problem. Record the permission change and observed result when contacting support. Avoid granting All services or Admin as a quick retry unless those are genuinely the intended responsibilities; a narrow failed save should be investigated directly.
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