Email address is read only in Your profile. To change the address used for Institution sign-in, contact support@institutionhq.com. Changing the company’s contact email or another person’s invitation does not change your login identity.
If you still control the current mailbox, send the request from that address and explain which new address you intend to use. If you have lost access, say so clearly and follow the account recovery instructions support provides. Do not send a password as proof of ownership.
Before the change is completed, keep using the current address for sign-in and recovery. Tell any workspace administrator who is preparing an invitation which address is currently valid. Invitations are checked against their intended recipient, so an address change can require the administrator to review a pending invite.
After support confirms the change, check the email shown in Settings and test sign-in through the normal page. Update your password manager’s account entry if necessary. Avoid making a separate account under the new address while the change is being reviewed, unless support specifically directs that approach.
Was this article helpful?
Tell us whether this answered the question you came with.