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Account and access

Verify your email address

Confirm the address on your account, or ask for a new verification email.

Updated 2026-10-11

After you create an account, we email you a link to confirm your address. Your account is ready once you open it. The page then reads Email verified.

If you did not get the email

  1. Look in spam, promotions, and any quarantine folder your company uses.
  2. Go back to the Check your email page and resend the message. A Verification email sent notice confirms it went out.
  3. Open the newest message. Older links may no longer work.

If you signed up with the wrong address

The sign-in email cannot be changed from settings. Email support@institutionhq.com and we can help you change it.

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Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.