If the Check your email page shows an address you do not control, repeated resends will continue targeting that address. Pause and check the spelling, domain, and whether an email alias was entered unintentionally.
Your sign-in address is a security identity. It is read only in profile settings, and Institution directs email changes through support. Contact support@institutionhq.com with the address entered, the intended address, and your company name. Do not send passwords or ask the person who controls the wrong mailbox to forward a verification link.
If you were joining an existing team, also tell the inviting administrator about the correct email. The invitation recipient and the account used to accept it must agree. Correcting a profile display name will not correct that invitation mismatch.
Keep any error message or account creation confirmation so support can understand which step completed. Avoid creating several replacement accounts while the identity issue is unresolved, because that can produce separate workspaces and uncertainty about which account should receive access. Any requested identity checks should be completed through the official support process.
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