Skip to content
Enjoy complimentary data migration when switching from your existing bookkeeper or CPA to Institution.
Account and access

Resolve a verification resend error

Use the visible resend result to decide whether another email was actually requested.

Updated 2026-11-11

On Check your email, resending verification has its own success or error result. A busy button means the request is in progress; an error means the page has not confirmed a successful resend.

Check the displayed email first. If it is correct, wait for the current request to finish and read the message beneath the action. Then inspect spam and any company quarantine folder. Repeatedly clicking while a request is running does not send a separate useful verification message.

If the page reports a temporary problem, check your connection and retry once it is stable. Use the newest verification message that arrives. Older messages can contain a link that has expired or already been used, and opening several links in separate tabs makes it harder to see which succeeded.

When support is needed, include the resend error and the work email, plus the approximate time of the attempt. Hide the actual verification link from screenshots. If the page already says Email verified and offers access to the workspace, use that result rather than continuing to resend.

Was this article helpful?

Tell us whether this answered the question you came with.

Related articles

Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.