If you suspect someone has accessed your account, secure your sign-in first, then review who still has access.
- Reset your password from the sign-in page using Forgot password. Choose one you have not used anywhere else.
- Turn on two-factor authentication under Settings, then Security, if it is not already on.
- Review your team under Settings, then Team, and remove anyone who should not have access.
- Email support@institutionhq.com from the address on your account and tell us what you saw and when.
Important
Tell support when you noticed the issue and describe unexpected sign-in alerts or changes. Do not include passwords, recovery codes, or full payment card numbers.
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