When you open Delete account, Institution checks whether the account can be archived. If active services block the action, the dialog shows Active services must be resolved and lists the reported reasons.
Use Manage billing & services to inspect the relevant subscriptions and service state. Resolve the actual blockers through the appropriate billing process before returning to account closure.
A cancellation request may still leave paid coverage or minimum-term obligations active, so do not assume that clicking Cancel renewal immediately makes the account eligible. Read the confirmed state and ask the team about any blocker that remains unclear.
Do not remove a company or create another account to bypass eligibility. The account lifecycle has different effects from service management. After resolving the listed issues, reopen the dialog and allow the check to run again. If the eligibility check itself fails, retry it; an unavailable check is not proof that all active services have been cleared.
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