If Delete account shows Account eligibility could not be checked, use the retry control in the dialog. The page has not confirmed whether the account is eligible or which service blockers apply.
Check your connection and sign-in state, then allow the check to finish. Do not treat a failed read as an empty blocker list or attempt to bypass the disabled archive button.
If the check continues to fail, contact support with the exact message and the account involved. You do not need to provide your password or a verification code. Ask the team to help establish the service state that prevents the closure check from completing.
Keep account closure separate from any urgent subscription action. If your immediate goal is to stop future renewal, inspect Billing directly and follow its confirmed cancellation process. A failed eligibility check does not cancel services, and opening the deletion dialog does not archive the account. Wait for the appropriate successful action before relying on either outcome.
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