If AI data training cannot load your preference, the card states that AI data collection stays off until consent can be verified. The switch is disabled while the saved preference is unavailable.
Choose Refresh preference and wait for the card to show a saved On or Off state. A loading or error state should not be interpreted as a successful edit to your preference.
Check your connection and sign-in state if the error persists. The setting belongs to your signed-in account, so make sure you are checking the intended account rather than another browser session.
Contact support with the exact error if a retry does not resolve it. You do not need to send private conversation text to explain that the preference failed to load. Once the saved state is available, you can decide whether to change it and wait for confirmation. The normal availability of Max and your conversation history is separate from the training opt-in.
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