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Recover from an expired or used email link

Choose the right fresh email action when an authentication link no longer works.

Updated 2026-11-11

An expired or already used link cannot complete the same authentication action again. Request a new email for the task you are doing: verification for a new account, or password recovery for a forgotten password.

Before requesting another message, check whether the original action actually succeeded in another tab. If your email is verified, you can return to sign-in. If the password page already confirmed Password updated, sign in with that new password rather than reopening the recovery email.

When another message is necessary, open the newest one and complete its steps in one session. Do not keep retrying every older email in the thread. Check the date and time on the message because an email client may group several requests together.

If fresh links immediately fail, contact support with the action type, work email, and error wording. Do not paste the link into the support case or a public chat. An authentication-link error is different from a denied company permission after sign-in; mention which page you reached so the right problem can be investigated.

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