When Google sign-in is available, choose the Google identity that matches your Institution account. A browser can already be signed in to several Google accounts, and the one selected by default may be personal or belong to another company.
If you have reached Institution, check Email address in Settings before changing company records. Seeing the wrong company or an empty workspace can be a clue that you authenticated as a different person. Confirm that identity before requesting access or creating another company.
Sign out of the unintended Institution account, return to the sign-in page, and choose the correct account in the Google flow. If you use email and password instead, enter the same intended work address. Do not try to solve an identity mismatch by renaming the unrelated workspace.
If your invitation was sent to another address, ask the inviting administrator to confirm its recipient. Invitation access is tied to the invited email. Support can investigate persistent mismatches using the intended address and organization name; it does not need your Google password or the full sign-in callback URL.
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