The Google sign-in control appears only when that method is enabled for the application. If it is missing, use the email and password form shown on the page rather than searching for a hidden Google button.
Enter the email attached to your Institution account. If you do not know its Institution password, choose Forgot password and use the instructions sent to that address. A Google password and an Institution password should not be assumed to be the same.
If the page does show Sign in with Google, select the Google account associated with the intended Institution account. Choosing an unrelated personal Google account can send you into a different account context or fail to find the expected access.
When reporting a problem, distinguish a missing button from an error after clicking it. Tell support the page address and the exact result. Do not send Google recovery codes, browser cookies, or screenshots containing authentication tokens. A service being locked after successful sign-in is a separate permission or subscription question, so include that lock message if sign-in itself worked.
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