You can reset your password yourself. You do not need to contact anyone unless the reset email never shows up.
Steps
- On the sign-in page, choose Forgot password.
- Enter your work email. We send a secure reset link to that address.
- Open the email and follow the link. It takes you to a page titled Set a new password.
- Enter a password between 8 and 128 characters and enter it again to confirm.
- Choose Update password. You will see a confirmation, and you can sign in with the new password.
If the email does not arrive
- Check spam and promotions folders, and make sure you typed the same address you signed up with.
- Wait a few minutes, then request another link. Use the newest email and ignore older ones.
- If your company filters incoming mail, ask your IT contact to allow messages from Institution.
Still nothing? Email support@institutionhq.com from the address on your account and tell us what you tried.
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