The Create support case form collects text and case context; it does not include a file picker. If the team needs a supporting file, upload it through Documents or the specific document request they provided.
Choose the correct company and wait for the upload’s success result. In the case description or follow-up message, give the filename and explain which part of the issue it demonstrates.
For an interface problem, describe the exact error and steps as well. A screenshot can help, but it should omit passwords, payment details, private links, and unrelated personal information.
Pasting a local file path into Description does not make the file accessible to the team. If no appropriate upload route is available, ask support how they want the file delivered instead of placing it at a public link. Keep the case subject with the file context so the team can connect the evidence to the right issue without creating another duplicate case.
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