Open your support case with View case. If you created the case and it is still active, choose Mark resolved when the problem has been addressed.
Check the actual result first. For an access issue, verify the needed page or document opens. For a question, confirm that the team’s answer covers what you asked. The button records your case’s status; it does not perform the underlying fix.
A successful update shows Case updated and closes the details panel. Reopen the case or inspect its row to confirm the new state. If an error appears, do not assume the status saved.
The customer drawer does not offer a matching reopen action after the case is resolved. If the issue returns, contact the team through email or Messages with the original subject and explain what changed. Avoid resolving an issue merely to remove it from an active-looking state when you still need a response or the promised action has not been verified.
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