If the dashboard opens after sign-in, authentication has succeeded. A locked service inside the workspace needs a separate check of the company, membership permissions, and service or plan status.
First confirm that you are in the intended company. Then read the lock message on the page. A request awaiting activation, a paid entitlement that is not current, and a team permission restriction require different next steps. Repeated password resets do not change any of those states.
If another teammate can use the page, ask an owner or administrator to review your role, permission preset, and service access in Settings, then Team. The person managing billing should separately check whether the service is active for the correct company.
When reporting the problem, include the page title and the exact lock message, plus the company name. Do not ask to share somebody else’s login to bypass the restriction. A successful checkout redirect or submitted activation request alone is not a reason to assume access has been granted; use the status recorded in the workspace.
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