After Create case succeeds, the workspace shows Support case created and reloads the case list. The confirmation email is requested separately from saving the case.
If you do not receive the email, first look for the new subject under Your support cases. Open it to confirm the description and company. An existing saved case is evidence that you do not need to submit the same issue again just to trigger another email.
Check the inbox and filtering rules for the account you used, and look at Messages for team follow-up. If you contact support about the missing email, identify the case subject and approximate creation time.
If the case itself is absent and the form showed an error, treat that as a possible creation failure rather than only an email problem. The distinction matters because retrying a confirmed case can produce a duplicate, while an unconfirmed save still needs to be resolved. Do not infer a response deadline from when the confirmation arrives.
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