If Create support case reports an error, keep a copy of the subject and description before closing the form. The case has not been confirmed as created by that attempt.
Check whether you are still signed in and whether the text meets the form’s length requirements. Confirm the selected company and retry only after the visible failure has finished.
If the connection was interrupted after you submitted, inspect Your support cases before creating another record. A saved case with the same subject and description may already exist even if you missed the success message.
For a persistent failure, use email support or Messages and describe the creation error. Include the relevant company and a concise explanation of the issue you were trying to report. Do not send the same large description repeatedly through several channels without noting that they refer to one problem. A successful result is Support case created and a corresponding saved case, not simply the form closing.
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