You can leave Allow AI data training off and continue using Institution Max and other AI features. The privacy card explicitly separates training participation from normal feature use.
Your conversation history also remains available for your own use. Turning training off removes pending training samples and excludes future conversations from that training collection; it is not a delete-history action.
If you cannot open a past conversation, check its company and access context or the history loading error. Do not assume the training preference erased it. Likewise, a temporary Max response failure does not mean you need to opt into training to restore the feature.
Use Privacy settings from Max or the settings page to inspect the saved preference. If a save failed, refresh it and verify the saved state. Ask support about a separate history or access issue using the conversation title and company rather than changing the privacy preference as a troubleshooting shortcut.
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