A paid service unlocks after the payment is verified and linked to your account.
- Check that you are signed in with the same email you used at checkout. A purchase made with a different address cannot be linked.
- Open your Billing page and look for the payment under recent payments.
- Open the service and check its status. It may be waiting on intake or on provider confirmation, which is a separate step from payment.
- If the payment is not there after you have checked, open a support case under Billing and invoices with the receipt number.
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